Returns
Our policy lasts 30 days. can be returned within 30 days of receipt of shipment in most cases.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
■Due to your personal preference return / exchange
There are certain situations where only partial refunds are granted (if applicable)
Unused and unopened: Full refund of the item price (tax included).
If opened: 50% of the product price (tax included) will be refunded.
Except in the case of faulty or damaged items, refunds do not include any return shipping or shipping charges. Your return shipping charge will be deducted from your refund if you receive any.
※wrongly ordered, no longer required or filled out a wrong address etc.
If you want return items, Please contact to our.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@harajukuculturejapan.com.
Exchanges (if applicable)
We replace items or refund if they are defective or damaged. If you need to exchange it for the same item, or Full refund send us an email at info@harajukuculturejapan.com and send your item to:
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Harajuku Culture Japan
Yasudayakuhin building 3F,
1-2-10, Kawaramachi, Chuou-ku,
Osaka-shi, Osaka-fu
Japan 541-0048
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Shipping
To return your product, you should mail your product to:
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Harajuku Culture Japan
Yasudayakuhin building 3F,
1-2-10, Kawaramachi, Chuou-ku,
Osaka-shi, Osaka-fu
Japan 541-0048
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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over €50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
